Mr Skin FAQ

Questions

1. I am a member but my PASSWORD doesn't work. What should I do?
2. How do I unsubscribe from MrSkin.com?
3. How do I change my member password?
4. How do I change my e-mail in Mr Skin's address book?
5. How do I unsubscribe from Mr Skin's Weekly Newsletter?
6. How do I request my favorite star or movie that is currently not posted on your site?
7. What is SkinVision™?
8. Ads and other windows are popping up. Is this from using your site and how can I make it stop?
9. I have a question regarding charges to my credit card. What do I need to do?
10. I am a trial member, why can’t I view your clips in full-screen or HD?
11. What are the different types of video formats you offer and which should I use?
12. I am a member but I am having trouble watching VIDEO CLIPS. What should I do?
13. I have Flash Player installed but I'm getting a blinking red icon in the top right corner and the video is not playing. What's wrong?
14. What are the system requirements for the h.264 videos?
15. I paused a clip and now the viewer screen is black. How do I get the screen back?
16. If your question doesn't appear here or if you are not satisfied with the answers please go to the CUSTOMER SERVICE FORM.

Answers

1. I am a member but my PASSWORD doesn't work. What should I do?

   To sign on, you need to enter your username and password exactly as they appear on our confirmation receipt which was sent to you by email. It is best to copy and paste each directly from the email. If that doesn't work, use the lost username or password form on the login page, and we'll send you your current login information.

2. How do I unsubscribe from MrSkin.com?

   CLICK HERE to go directly to the UNSUBSCRIBE PAGE.

   Once you reach our UNSUBSCRIBE PAGE, you can cancel the re-billing function of your subscription. This will NOT automatically shut off your access to MrSkin.com.

   After you cancel the re-bill, you will still have access to MrSkin.com for the duration of your last paid subscription.

   If you have difficulty unsubscribing, CLICK HERE to send a message to our customer service department and a representative will respond to your request shortly!

3. How do I change my member password?

   CLICK HERE for the customer service form. Fill it out completely, being sure to include your new password. Once we make the change to our system, we will immediately notify you by email.

4. How do I change my e-mail in Mr Skin's address book?

   For security reasons, we do not have the ability to update any of your billing information. We can only change your email address for correspondence from MrSkin. Because we have customers all over the world, our organization uses several secure settlement companies to process payments. Each company uses a different procedure. This means that you will need to submit your change request directly to your billing company. Follow their links, which are usually found at the bottom of their monthly email receipt. CLICK HERE to send a message to our customer service department. Please include your new email address, and our representative will respond to your request shortly.

5. How do I unsubscribe from Mr Skin's Weekly Newsletter?

   Click on the REMOVE LINK found at the bottom of each newsletter email. Unsubscribing to Mr Skin's Weekly Newsletter will NOT affect the status of your access to MrSkin.com. You will continue to be able to access MrSkin.com for as long as you keep your site subscription active.

   If for some reason clicking on REMOVE LINK does not unsubscribe you from the newsletter, CLICK HERE to send a message to our customer service department and we'll remove your address from our database right away!

6. How do I request my favorite star or movie that is currently not posted on your site?

   We are adding, on a daily basis, actresses and their movies from all around the world. Considering that there are seemingly a countless number of stars out there who have bared their best, we find from time to time that there may be one or two actresses someone wants to see whom we have not gotten to yet. If you want to let us know which star you are interested in, CLICK HERE to submit your request. If you are already a member, go to our Skin Talk Requests Board and let us know whom you're seeking. We'll try our best to get her bio info, collages, and clips up on the site as quickly as possible!

7. What is SkinVisionTM?

   SkinVisionTM is MrSkin.com's one-of-a-kind innovation that highlights the very best moment from a particular clip in slow-motion. After a clip that contains nudity that we think you'll enjoy a closer look at plays, the SkinVisionTM logo will appear, followed by a slow-mo replay of the scene's key moment. So not only do we fast-forward to the good parts, we slow down for the very best parts!

8. Ads and other windows are popping up. Is this from using your site and how can I make it stop?

   If you are being inundated with pop-up windows and other ads, or if the clips you are trying to view are not working properly, you probably have had some spyware or ad-ware installed in your system.

   It is the policy of MrSkin.com to NEVER use such software, so please rest assured that you did not receive this material as a result of visiting our site.

   You can find several solutions to ridding your system of spyware and adware by clicking HERE:

   http://www.download.com/Spyware-Center/2001-2023_4-0.html?tag=nav_dir

9. I have a question regarding charges to my credit card. What do I need to do?

   Please CLICK HERE and provide a detailed explanation regarding the changes you would like to make and a customer service representative will respond shortly to assist you. DO NOT INCLUDE YOUR CREDIT CARD NUMBER IN ANY CORRESPONDENCE WITH US. This information remains SOLELY between you and your secure billing company and should never be included in any correspondence with us, for your own protection.

10. I am a trial member, why can’t I view your clips in full-screen or HD?

    The ability to view video clips at full-screen and in HD is available to all full members. Your trial membership will automatically renew to a full membership once the trial period has ended. Full-screen capability and HD clips will be available to you at that time.

11. What are the different types of video formats you offer and which should I use?

    • We currently offer h.264 encoded clips for viewing in our embedded player.
    • Certain clips are also offered in 720p HD quality.
    • JavaScript and Flash Player 10 are required to view the embedded clips must be enabled in order to view our clips in the embedded player (see the system requirements below).

12. I am a member but I am having trouble watching VIDEO CLIPS. What should I do?

    You first need to download Flash Player from Adobe. Please see our system requirements for more information on the Flash Player. Once you've installed Flash Player you have what you need to play the h.264 clips in your web browser.

13. I have Flash Player installed but I'm getting a blinking red icon in the top right corner and the video is not playing. What's wrong?

    Please upgrade to the latest version of the Flash Player from Adobe. Please see our system requirements for more information on Flash Player.

    http://www.adobe.com/go/getflashplayer/ - Download Flash Player

14. What are the system requirements for the h.264 videos?

    Internet Connection:

    A broadband connection with at least 500+Kbps will provide the ideal viewing platform for our clips. This will allow you to view our video at a reasonable download speed. Those of you with a lesser speed can still view the clips, just at a slower download speed.

    Flash Player:

    We require that you have Flash Player 10 to view the h.264 clips in the embedded player.

    • http://www.adobe.com/products/flashplayer/productinfo/systemreqs/ - Flash Player System Requirements
    • http://www.adobe.com/go/getflashplayer/ - Download Flash Player

    Because of the high quality of the HD clips, they won't play on the same hardware that plays the high and low quality clips. Be aware that you may not be able to play them if you have an older, less powerful system.

15. I paused a clip and now the viewer screen is black. How do I get the screen back?

    Grab the window with your mouse and move it up or down on your screen. Doing this should refresh it.