Frequently

1. How do I cancel my subscription?
2. Why was I billed?
3. I forgot my username or password
4. How do I change my username or password?
5. How do I update my billing information?
6. How do I change my email preferences or unsubscribe from your email list?
7. How do I unsubscribe from browser notifications?
8. I purchased a trial membership, why am I being billed?
9. I’m concerned about my privacy. How will my information be used?

How do I cancel my subscription?

We offer multiple cancellation methods.

Click here to go directly to the cancellation page. You must be logged in to access this page.

Chat with our customer support team by opening the chat icon in the lower right corner of this page.

Call us directly at Mr. Skin - 773-269-3108

Why was I billed?

If you are being charged you have a subscription to MrSkin.com, MrMan.com, or one of their partner sites. If you have questions please click here to email us, chat with our customer support team by opening the chat icon in the lower right hand corner of this page, or call us directly at Mr. Skin - 773-269-3108

I forgot my username or password

Click here to recover your account information.

How do I change my username or password?

Click here to update your username or password.

How do I update my billing information?

Click here to update your billing information.

How do I change my email preferences or unsubscribe from your email list?

Click here to update your email preferences.

You may also unsubscribe by clicking the “Unsubscribe” button at the bottom of any email.

How do I unsubscribe from browser notifications?

You can turn off browser / push notifications by changing the settings on your web browser. The following links provide detailed instructions on how to turn off notifications on the most popular web browsers:

Google Chrome
https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en

Firefox
https://support.mozilla.org/en-US/kb/push-notifications-firefox

Safari
https://support.apple.com/guide/safari/customize-website-notifications-sfri40734/mac

I purchased a trial membership, why am I being billed?

Unless otherwise stated, all memberships use a recurring billing model and will continue to be billed until cancelled. The billing charge occurs at the beginning of the billing cycle and if successful, will extend the membership the specified amount of time. You may cancel your membership at any time during the billing cycle.

I’m concerned about my privacy. How will my information be used?

Please read our Privacy Policy to understand how your personal information will be treated as you make full use of MrSkin.com.

1. Why am I being asked to authorize my device?
2. Which web browsers are recommended?
3. How do I download pics and videos?
4. My video playback is choppy or I am having trouble watching videos.

Why am I being asked to authorize my device?

Authorizing your device protects your personal information. We’ll ask you to authorize your device if you’re about to view personal information such as email, passwords, or subscriptions. Under normal circumstances, you’ll be asked to do this once and will not have to perform this action again. If you keep receiving authorization requests, you are most likely removing cookies and clearing sessions. If you access the site via a private or incognito web browser you may also be asked to authorize your device.

Which web browsers are recommended?

In order to gain the best experience on our site, please use the latest version of your browser. Browsers such as Google Chrome (https://www.google.com/chrome), FireFox (https://www.mozilla.org/firefox/), and Safari (https://www.apple.com/safari/) will provide you with the best experience. However, we support all modern browsers.

How do I download pics and videos?

Downloading is only available for Subscription Users. If you’re on a Free Account you will not be able to see the download button(s). When viewing media, you’ll see a download icon. Clicking this button will initiate a file download.

My video playback is choppy or I am having trouble watching videos.

Our videos use streaming technology and we do our best to provide you with the video stream that your device and current connection speed can handle at that moment. If you are experiencing problems with buffering, you may want to make sure your internet connection is strong. You can also select a lower quality video by changing the options via the cog icon on all of our video players. If you still experience issues with video playback, please do not hesitate to contact customer service.