Questions

1. I am a member but my PASSWORD doesn't work. What should I do?
2. How do I unsubscribe from MrSkin.com?
3. How do I change my member password?
4. How do I change my e-mail in Mr. Skin's address book?
5. How do I unsubscribe from Mr. Skin's Weekly Newsletter?
6. How do I request my favorite star or movie that is currently not posted on your site?
7. What is SkinVision™?
8. Ads and other windows are popping up. Is this from using your site and how can I make it stop?
9. I have a question regarding charges to my credit card. What do I need to do?
10. I am a trial member, why can’t I download your video clips?
11. What are the different types of video formats you offer and which should I use?
12. I am a member but I am having trouble downloading and watching VIDEO CLIPS. What should I do?
13. I'm on a 28.8 modem. Why am I having trouble viewing your clips?
14. How do I download clips?
15. I'm using Firefox and Windows Media Player and the video won't play. What am I doing wrong?
16. I have Flash Player installed but I'm getting a blinking red icon in the top right corner and the video is not playing. What's wrong?
17. What are the system requirements for Flash Video?
18. After I open a Windows Media Clip it takes a long time to start playing. How can I make it start faster?
19. I paused a clip and now the viewer screen is black. How do I get the screen back?
20. I used to have an account at site X. Now you're saying I have an account to MrSkin.com. What's going on?
21. If your question doesn't appear here or if you are not satisfied with the answers please go to the CUSTOMER SERVICE FORM.

Answers

1. I am a member but my PASSWORD doesn't work. What should I do?

   To sign on, you need to enter your username and password exactly as they appear on our confirmation receipt which was sent to you by email. It is best to copy and paste each directly from the email. If that doesn't work, use the lost username or password form on the login page, and we'll send you your current login information.

2. How do I unsubscribe from MrSkin.com?

   CLICK HERE to go directly to the UNSUBSCRIBE PAGE.

   Once you reach our UNSUBSCRIBE PAGE, you can cancel the rebilling function of your subscription. This will NOT automatically shut off your access to MrSkin.com.

   After you cancel the re-bill, you will still have access to MrSkin.com for the duration of your last paid subscription.

   If you have difficulty unsubscribing, CLICK HERE to send a message to our customer service department and a representative will respond to your request shortly!

3. How do I change my member password?

   CLICK HERE for the customer service form. Fill it out completely, being sure to include your new password. Once we make the change to our system, we will immediately notify you by email.

4. How do I change my e-mail in Mr. Skin's address book?

   For securityreasons, we do not have the ability to update any of your billing information. We can only change your email address for correspondence from MrSkin. Because we have customers all over the world, our organization uses several secure settlement companies to process payments. Each company uses a different procedure. This means that you will need to submit your change request directly to your billing company. Follow their links, which are usually found at the bottom of their monthly email receipt. CLICK HERE to send a message to our customer service department. Please include your new email address, and our representative will respond to your request shortly.

5. How do I unsubscribe from Mr. Skin's Weekly Newsletter?

   Click on the REMOVE LINK found at the bottom of each newsletter email. Unsubscribing to Mr. Skin's Weekly Newsletter will NOT affect the status of your access to MrSkin.com. You will continue to be able to access MrSkin.com for as long as you keep your site subscription active.

   If for some reason clicking on REMOVE LINK does not unsubscribe you from the newsletter, CLICK HERE to send a message to our customer service department and we'll remove your address from our database right away!

6. How do I request my favorite star or movie that is currently not posted on your site?

   We are adding, on a daily basis, actresses and their movies from all around the world. Considering that there are seemingly a countless number of stars out there who have bared their best, we find from time to time that there may be one or two actresses someone wants to see whom we have not gotten to yet. If you want to let us know which star you are interested in, CLICK HERE to submit your request. If you are already a member, go to our Skin Talk Requests Board and let us know whom you're seeking. We'll try our best to get her bio info, collages, and clips up on the site as quickly as possible!

7. What is SkinVisionTM?

   SkinVisionTM is MrSkin.com's one-of-a-kind innovation that highlights the very best moment from a particular clip in slow-motion. After a clip that contains nudity that we think you'll enjoy a closer look at plays, the SkinVisionTM logo will appear, followed by a slow-mo replay of the scene's key moment. So not only do we fast-forward to the good parts, we slow down for the very best parts!

8. Ads and other windows are popping up. Is this from using your site and how can I make it stop?

   If you are being inundated with pop-up windows and other ads, or if the clips you are trying to view are not working properly, you probably have had some spyware or ad-ware installed in your system.

   It is the policy of MrSkin.com to NEVER use such software, so please rest assured that you did not receive this material as a result of visiting our site.

   You can find several solutions to ridding your system of spyware and adware by clicking HERE:

   http://www.download.com/Spyware-Center/2001-2023_4-0.html?tag=nav_dir

9. I have a question regarding charges to my credit card. What do I need to do?

   Please CLICK HERE and provide a detailed explanation regarding the changes you would like to make and a customer service representative will respond shortly to assist you. DO NOT INCLUDE YOUR CREDIT CARD NUMBER IN ANY CORRESPONDENCE WITH US. This information remains SOLELY between you and your secure billing company and should never be included in any correspondence with us, for your own protection.

10. I am a trial member, why can't I download your video clips?

    The ability to download video clips is available to all monthly members. Your three day trial will automatically renew to a full subscription on the fourth day. The ability to download any content featured at Mr. Skin will be available to you at that time.

11. What are the different types of video formats you offer and which should I use?

    • It depends on your preference! We offer both Windows Media and Flash video for our embedded and downloadable video clips. We feel that both are widely used and will please our members most by offering both as an option!
    • Our Flash Video clips are available in three qualities: high, medium, and low.
    • Our Windows Media clips are available in two qualities: high and medium.
    • JavaScript and Cookies must be enabled in order to view our clips.
    • If you're downloading our clips we recommend the Windows Media option.

12. I am a member but I am having trouble downloading and watching VIDEO CLIPS. What should I do?

    Trial users please note that the ability to download video clips is available only to our monthly members. Your three day trial will automatically renew to a full subscription on the fourth day. The ability to download any content featured at Mr. Skin will be available to you at that time.

    Our video clips are available in two formats, Windows Media and Flash Video.

    Windows Media:

    You first need to download Windows Media Player from Microsoft

    For Windows users we recommend using Windows Media Player by Microsoft.

    Important note for Firefox users running Windows! You will have to download the following plugin to play our clips in your web browser: Windows Media Firefox Plugin. Please follow the installation instructions.

    Mac users have the option of using Windows Media Player by Microsoft or you can download the Windows Media Components for Quicktime by Flip4Mac. Windows Media Components for Quicktime will enable you to play the clips within the familiar confines of Quicktime! Both of these options will allow you to play both embedded and our downloadable clips.

    Older versions of Windows Media Player for Mac had a known bug that prevented Firefox from playing video clips within Windows Media Player. This has been resolved and works just fine in the latest version. Please download the latest version of Windows Media Player and follow the installation instructions.

    Flash Video:

    You first need to download Flash Player from Adobe. Please see our system requirements for more information on Flash Player. Once you've installed Flash Player you have what you need to play the Flash Video clips in your web browser.

    Downloadable video clips:

    For both of our video formats we offer the ability for our members to download our video clips to play locally on their computer. We recommend only doing this for Windows Media due to quality concerns. The above listed players will work perfectly! For downloading and viewing our Flash Video clips locally on your computer we no longer offer any support.

13. I'm on a 28.8 modem. Why am I having trouble viewing your clips?

    You have no doubt already learned to be very patient, but since our clips are very large, you will need to become extra patient! For a slow connection your best bet would be to download the clip you want to watch. Follow the directions in the lower right hand corner of the player window to download. We only recommend downloading our Windows Media clips to play locally due to quality concerns. For downloading and viewing our Flash Video clips locally on your computer we no longer offer any support.

14. How do I download clips?

    Trial users please note that the ability to download video clips is available only to our monthly members. Your three day trial will automatically renew to a full subscription on the fourth day. The ability to download any content featured at Mr. Skin will be available to you at that time.

    If you are a monthly member and still having problems downloading the clips, please follow these directions:

    1. Left click on any reel icon
    2. The clip will open in a pop-up window
    3. Look for the link at the bottom right hand corner of the pop-up labeled "click here to download"
    4. Right click (Mac users Ctrl-click) the link and select "save as"

    This will allow you to save the clip to your hard drive.

15. I'm using Firefox and Windows Media Player and the video won't play. What am I doing wrong?

    Windows Users:

    You will have to download the following plugin to play our clips in your web browser: Windows Media Firefox Plugin. Please follow the installation instructions.

    Mac Users:

    Older versions of Windows Media Player for Mac had a known bug. This has been resolved and works just fine in the latest version of Windows Media Player. Please download the latest version and follow the installation instructions.

16. I have Flash Player installed but I'm getting a blinking red icon in the top right corner and the video is not playing. What's wrong?

    Please upgrade to the latest version of the Flash Player from Adobe. Please see our system requirements for more information on Flash Player.

    http://www.adobe.com/go/getflashplayer/ - Download Flash Player

17. What are the system requirements for Flash Video?

    Internet Connection:

    A broadband connection with at least 500+Kbps will provide the ideal viewing platform for our clips. This will allow you to view our video at a reasonable download speed. Those of you with a lesser speed can still view the clips, just at a slower download speed. You also still have the option to download our clips and play them locally at a faster speed.

    Flash Player:

    We recommend that you have Flash Player 9 to get the best experience. This will allow you to view our high, medium and low quality clips. At the minimum we require you to have the Flash Player 8 installed. This will allow you to view our medium and low quality clips.

    • http://www.adobe.com/products/flashplayer/productinfo/systemreqs/ - Flash Player 9 System Requirements
    • http://www.adobe.com/products/flashplayer/productinfo/systemreqs/flashplayer8/ - Flash Player 8 System Requirements
    • http://www.adobe.com/go/getflashplayer/ - Download Flash Player

18. After I open a Windows Media Clip it takes a long time to start playing. How can I make it start faster?

    Windows Media Viewer has a cache size setting that defines how much of the clip has to be downloaded before it will start playing. You can make this cache size smaller by doing the following:

    Just follow these steps:

    • Open Windows Media Player
    • Click on "Tools" in the top navigation.
    • Click on "Options"; a window will appear.
    • Click on the tab marked "Performance".
    • Under "Network Buffering" click on "Buffer".
    • Where there is an option for time, type in 5 seconds.
    • Hit "Okay" and you're done.

19. I paused a clip and now the viewer screen is black. How do I get the screen back?

    Grab the window with your mouse and move it up or down on your screen. Doing this should refresh it.

20. I used to have an account at site X. Now you're saying I have an account to MrSkin.com. What's going on?

    Recently all accounts from the following sites were upgraded to Mr. Skin accounts:

    • Asian Movie Babes (click to login)
    • Big Boob Celebs (click to login)
    • Black Movie Babes (click to login)
    • B Movie Babes (click to login)
    • CelebsXposed (click to login)
    • Euro Movie Babes (click to login)
    • French Movie Babes (click to login)
    • German Movie Babes (click to login)
    • Horror Movie Babes (click to login)
    • Italian Movie Babes (click to login)
    • Latin Movie Babes (click to login)
    • Tiny Tit Celebs (click to login)

    You still have access to all of the content offered on those sites, plus you now have access to Mr. Skin's entire collection of celebrity nudity bios, reviews, and media at no additional charge. Your current username and password will still work for Mr. Skin, and there will be no changes to your current billing statements.

    If you have any questions, please feel free to contact Customer Service.